Refund policy
Last Updated: February 3, 2025
At Artech Printing, we take pride in providing high-quality custom-printed products made just for you. Due to the nature of print-on-demand, all sales are final. However, we understand that issues may arise, and we are here to help. Please review our refund policy below:
1. Order Issues & Eligibility for Refunds
We offer refunds or replacements in the following cases:
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.
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Incorrect Item Received: If you receive an item different from what you ordered, please notify us within 7 days of delivery with a photo of the incorrect item.
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Printing Errors: If the print is incorrect due to a mistake on our part, we will offer a replacement or refund.
2. Non-Refundable Situations
We do not offer refunds or replacements for:
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Customer Errors: Incorrect size, color, design choice, or address provided by the customer.
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Minor Color Variations: Due to different screen settings, slight color variations are normal and not considered defects.
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Change of Mind: Since our products are made on demand, we cannot accept returns or refunds for buyer’s remorse.
3. How to Request a Refund or Replacement
To request a refund or replacement, please email us at [Your Contact Email] with the following details:
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Order number
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Description of the issue
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Clear photos of the product showing the defect or error
Our team will review your request within 2-3 business days and provide further instructions.
4. Processing Time for Refunds
If a refund is approved, it will be processed within 5-7 business days to your original payment method. Please note that bank processing times may vary.
5. Contact Us
If you have any questions about our refund policy, feel free to reach out to us at info@artechprinting.ca . We appreciate your business and are committed to providing a great customer experience!